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Privacy and discretion:
Orders from Solisticdistribution.com are shipped in plain envelopes or boxes. The shipping label on the package will be labeled Solistic Distribution with our address.
When can I expect my order to be shipped?
Orders are processed on a first come first serve basis. Though most orders are processed within 24 hours, there can be an expected processing time of 24-72 hours. Orders are processed during weekdays 9:00am-3:30pm CST. Orders will not be processed on Saturday, Sunday, or US federal holidays. Most Priority Mail Express orders placed before 12pm noon M-F will ship out same-day.
Incorrect address submission:
Please make sure to carefully review your shipping and billing address before placing your order. Incorrect address submissions may result in delayed delivery or returned packages. In the event of the package being returned to Solistic Distribution due to an incorrect or incomplete address being provided, the package will not be reshipped until a new shipping fee is paid and updated address is supplied by the customer.
If you notice any damage to your package prior to opening, please taka photo of the package prior to opening. Items that arrive damaged, missing or incorrect must be reported within 48 hours of delivery. Please provide a picture of the packing slip as well as items received. Once your claim has been submitted for review and approval, we will further assist you in correcting the issue.
Please remit information to firstname.lastname@example.org
Returns will only be accepted on unopened, unused CBD products. Once it is received and verified unopened and un-tampered with, a refund may be issued for that item after a 15% restocking fee. Customer is responsible for shipping fees. Shipping fees are nonrefundable.